Yes, new customers may place a first order of any size as a sample. Keep in mind, shipping fees start around USD/EUR 50 (depending on location), so it’s best to order a few items together to get maximum value from the fee.
Yes. We offer the following discount tiers based on order subtotal:
Orders of USD/EUR 1,000 → 10% discount
Orders of USD/EUR 1,500 → 20% discount
Orders of USD/EUR 3,500 → 25% discount
Orders of USD/EUR 7,000 → 30% discount
If your order exceeds USD/EUR 15,000, please contact us directly for a custom discount.
At checkout, you’ll have three options for how you want us to handle any out-of-stock items:
Replace them with other available models from your order.
Replace them with particular models (you specify) in the “order notes” section.
Refund the value of out-of-stock items as store credit.
If any items are unavailable at packaging time, you’ll receive an email notifying you of either replacement options or a store credit code.
Yes. First you receive a pro-forma invoice. After we confirm payment and check stock (making any replacements as needed), you’ll receive a final invoice before shipment.
We accept payments in USD and EUR. A currency switcher is available for your convenience.
Currently, we accept bank transfers only. Once you place the order, you’ll receive a pro-forma invoice containing our bank details.
Yes, all items are 100% authentic. They come with their original packaging, including presentation box, authenticity tags, user manual, and warranty booklet (if applicable).